User Guide

Your problem may be caused by a USB connection error. If your device cannot be detected, you can try to solve it by following these steps:

Step 1
Please make sure you have iTunes installed on your computer. you can get iTunes from the following link

1）https://support.apple.com/zh_CN/downloads/itunes

2）https://www.apple.com.cn/itunes (Windows 10 App Store)

3）https://support.apple.com/zh-cn/HT210384

Step 2
Disconnect the device and reconnect. You are required to unlock your device and click Trust Calculator.

Step 3
Try reconnecting your iOS device with another USB cable. Make sure your device is not in recovery or DFU mode.

Step 4
Check if iTunes can detect your device.

Step 5
If your iTunes can recognize your device and our product can’t detect your phone, please follow the steps below. 1. Exit iTunes. 2. Connect your device until iTunes can recognize your device. 3. Close iTunes. 4. Restart our product and check if the application can detect your device.

You need to go to the official website of Tiger iOS Data Recovery to download the latest version for update, or click directly to download latest version.

If the scan gets stuck after running for a few hours, please follow the below steps to solve the problem.
1. Reboot your iOS device and reconnect it, then run a new scan.
2. If method 1 does not work, make an iTunes backup and scan for backups to recover the lost data.

Functionality is not yet available. Please look forward to it.

Please check or change the USB connection of your iOS device. If it cannot be repaired, please run iTunes to back up this device and confirm the backup result. You can also scan the iTunes backup for lost data. The result of scanning this iTunes backup and the device is practically the same.

You may be in any of the following situations.
1. You made an iTunes backup with password protection. Please enter the iTunes backup password to continue restoring. 2.
2. The screen of your iOS device is locked. Simply unlock the screen and leave it open, then run the restore.

This depends on the size of the data on the device. Typically, it will take half an hour to scan an iOS device with 30GB of data.

Please contact our online customer service.

Operating System.
Microsoft Windows: Win10(64&32bit)/ 8.1(64&32bit)/ 8(64&32bit)/ 7 (64&32bit)
macOS: 10.13 or above
iOS: iOS 7.0 and iOS 7.0 higher
Hardware requirements.
CPU: 1 GHz (32-bit or 64-bit)
RAM: At least 256 MB RAM (1028MB recommended)
Hard drive: No less than 100 MB of storage space

You need to make your iPhone trust the computer first. You will see a dialogue box on your phone screen that requires you to click the 「Trust This Computer」 button. Then you can reconnect your iPhone via data cable.

If SMS and contacts are deleted at the same time, the recovery process will not match well when the contacts are not recovered before the SMS. However, all SMS messages are definitely recovered regardless of the identifiable contacts or unknown contacts.

If your network is working but you can’t log in to your iCloud account, it may be due to the two-step verification you set up for your Apple ID. Apple has changed the encryption method for iCloud backups, so for users who have set up two-step authentication, Tiger iOS Data Recovery cannot access data in iCloud. There is no data recovery tool to access iCloud backups with Apple IDs that have set up two-step authentication.

Restart the computer and reinstall the software. If that doesn’t work, try upgrading your computer system. You can easily do this through the automatic update feature built into your computer.